Vertex (company)

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.

Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.

Vertex services include:

• Business process outsourcing
• Customer Management
• Finance & Accounting
• HR Outsourcing
• Software
• Offshoring
• Debt Management
• Telecom

References