Smile is a British banking brand that operates as a trading division of The Co-operative Bank. It started as the UK's first fully digital bank in 1999, offering full-service current accounts, savings, ISAs, investments and credit cards.
The Smile brand was launched in October 1999.
In July 2000, "moneybags.co.uk" rated smile highly in terms of accessibility, citing its âÂÂexcellent interest rates, top functionality, nice appearance and lots of clear, helpful information in plain EnglishâÂÂ. Additionally, the "Internet Made Easy" magazine rated smile as âÂÂsimply the best of the webâÂÂ.
2001 saw Smile launch âÂÂSmile investâÂÂ, a collaboration with Fidelity Fundsupermarket which gave smile customers even more opportunity to expand their financial portfolios, and compare more shares and stocks. In 2002, Smile also launched Sharedealing to help experienced and new investors build an online portfolio, with 24-hour access.
In 2003 there were record interim pre-tax profits for the tenth consecutive year. The first half of 2003 improved on the previous year, up 10% on 2002.
As part of this community outreach, Smile sponsored the Cape2cape challenge in 2004, where a team flew from the tip of Chile to the coast of Canada in a single plane. This was followed by Smile sponsoring the North West Comedy Awards in 2005.
In 2008, Smile launched an ethical policy vote, giving customers the opportunity to change the things that matter most to them. This included turning down business, including accounts for known arms dealers, cosmetic businesses which test on animals, and companies which affect the environment with dangerous chemicals.
As of January 2026, Smile's website was no longer accepting new applications and was directing customers to its parent The Co-operative Bank instead.
In 2000, smile launched a national rollout and a UK-wide ad campaign, featuring the song âÂÂSmileâ by The Supernaturals, under the authority of David Conway, the Co-Operative Bank's then-executive director of marketing. They also launched a series of web shorts, all aimed at promoting smile's automatic cancellation from the customer's previous bank.
They also followed this up with stickers placed on bananas in Co-operative Food stores, with the phrase âÂÂTop Bananaâ (âÂÂbananasâ originally being a slang term for money), followed by the smile URL. Bob Head, chief executive of smile, said that new research suggested that âÂÂmore than 11m Brits say bananas make them smile more than any other fruit.âÂÂ
Using direct mail campaigns, like pairs of underwear with the words âÂÂother banks are pantsâ emblazoned on them, as well as toothbrushes to âÂÂkeep people smilingâÂÂ, smile generally uses a humorous tone when speaking to its audience.
For smile's tenth anniversary, in October 2009, the bank launched its âÂÂCheer Up Britainâ campaign, showing various âÂÂunhappyâ celebrities and politicians (like Ann Widdecombe, Gordon Brown and Richard âÂÂVictor Meldrewâ Wilson) with a âÂÂsmileâ in front of their faces. People were also encouraged to cheer up the people around them with starter packs like a joke glasses-and-mustache mask, a pink wig, feather boas and other humorous items.
In July 2020 the website and mobile application suffered intermittent loss of service, commencing Sunday 5 July and continuing until Saturday 11 July. The outage was caused by a database problem after routine maintenance.