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Kaseya

Kaseya Limited ( ) (commonly known as Kaseya) is an information technology company headquartered in Miami. Kaseya develops software for network monitoring, system monitoring, and other information technology applications, working primarily with managed service providers (MSPs) and internal IT departments. It is majority-owned by Insight Partners and owns the naming rights to the Miami Heat arena, Kaseya Center. Kaseya was estimated to be valued at nearly $12 billion in April 2023 and serves over 50,000 global customers.

History

2000–2012: Formation and early growth

Kaseya was founded in 2000 in California by Mark Sutherland and Paul Wong, who previously worked together on a project for the National Security Agency. In 2003, Gerald Blackie joined the company as its CEO.

In 2012, Gartner praised Kaseya for its SaaS approach to inventory and patch management, mobile device management, and its PC backup, system performance monitoring, and other extensions.

2013–2015: Investment and leadership changes

In June 2013, Insight Partners acquired control of the company and Yogesh Gupta became CEO. A few years later, in July 2015, Fred Voccola succeeded Gupta as CEO of the company.

2016–2025: Funding and transitions

In 2017, Kaseya raised almost $45 million in a private equity round. This included over $22 million from the Ireland Strategic Investment Fund.

In 2018, the company moved its headquarters from Boston to Brickell, Miami. Another funding round a year later raised $500 million. TPG was the lead investor. Kaseya was valued at $1.75 billion at the time.

In April 2023, the company acquired the naming rights to the Miami Heat's arena in a 17-year, $117.4 million agreement. Previously known as the American Airlines Arena, the FTX Arena, and the Miami-Dade Arena, the arena is now the Kaseya Center. The Heat additionally have a deal with Kaseya to make the company its official IT solutions partner.

In 2025, Fred Voccola stepped down as CEO to become Kaseya’s vice chairman. Rania Succar was chosen as Kaseya’s new CEO.

In the first two quarters of 2025, Kaseya was awarded 30 Category Leader awards from Channel Program. Kaseya has also been recognized as a Top 100 Global Company, and received an award for Best Security Products and Best Software for Small Business.

Products and services

Kaseya is a platform provider with over $1.5 billion in annual recurring revenue (as of 2025). some of its products and services include:

Kaseya 365

In the spring of 2024, Kaseya released a new product, Kaseya 365, a subscription-based platform for MSPs that is a bundle of Kaseya’s MSP offerings. 365 allows MSPs to secure, manage, back up, and automate IT environments.

There are three Kaseya 365 offerings:

  • Kaseya 365 User: Enables teams to help customers prevent, respond to, and recover from threats to user identity and security
  • Kaseya 365 Endpoint: Delivers capabilities for managing, securing, and backing up endpoints
  • Kaseya 365 Ops: Improves operational efficiency using AI capabilities

Services

Kaseya's services include:

  • Backup and recovery: Software for data backup, disaster recovery, and business continuity
  • Endpoint management: Software and platforms that monitor, manage, and secure endpoint devices
  • Security: Products designed to address cybersecurity threats, phishing, the dark web, and other challenges
  • IT operations: Support for services such as IT documentation, MSP quoting and procurement, and MSP billing and collections
  • IT risk management: Software for vulnerability scanning, network assessments, penetration testing (also known as pen testing), compliance management, and more
  • Networking: Monitoring and managing network performance and reliability, including providing Wi-Fi access points, network switches, power distribution units, secure access service edge (SASE), and network operations center services.

A few of the unified offerings within 365 include:

  • Datto’s Endpoint Backup, Remote Monitoring and Management (RMM) product
  • Datto’s Endpoint Detection and Response (EDR) product
  • Kaseya’s virtual systems administrator (VSA)
  • Graphus, an automated phishing defense tool
  • BullPhish ID, Kaseya’s cybersecurity awareness training product
  • SaaS Alerts, which automatically severs compromised accounts from business apps
  • Dark Web ID, which searches for leaked business credential and personal information
  • BMS, IT Glue, and Autotask which use automation and AI to support IT and back-office staff

Security issues

In 2015, Kaseya fixed a directory traversal vulnerability in their remote access tool. The same bug was present in the company's support website for a further six years.

In 2018, the company's remote tool was infiltrated and hackers were able to commandeer affected computers to mine cryptocurrency.

In July 2021, a supply chain ransomware attack on VSA software, perpetrated by REvil, affected Kayesa's customers. Kayesa reported downtime for under 60 customers and fewer than 1,500 downstream businesses.

Business practices

Kaseya faced backlash in 2022, with customers unhappy with the company’s end user license agreement (EULA), which had been in effect since November 2020. The EULA auto-renewed contracts for “additional Terms equal to the greater of the expiring Term length or three (3) years.” In response to customer feedback, Kaseya modified the EULA so that all contracts subject to automatic renewal renewed for the same duration as the prior agreement. Kaseya also gave customers the ability to cancel an agreement any time up to 30 days before its expiration. Additionally, Kaseya implemented a policy to send multiple renewal notifications 90 days in advance.

In 2025, Kaseya announced it was phasing out high watermark billing, a pricing model that charges MSPs based on the highest usage level reached during a billing cycle. The phase out began with three Kaseya products: SaaS Protect, Spanning, and Azure Backup. It was to be expanded over time.

Acquisitions

References

External links