The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The itSMF is concerned with promoting best practices in IT service management and has a strong interest in the international ISO/IEC 20000 standard. The itSMF publishes books covering various aspects of service management through a process of endorsing them as part of the itSMF Library.
With a growing number of national chapters a real international umbrella was needed. The itSMF International was created in 2004.
Typical activities in the national chapters were: itSMF chapters were partner of conferences of other organizations (e.g. Gartner âÂÂBusiness Intelligence & Information Management Summit 2013â in Australia ). There were own studies or together with other, well known research organizations (e.g. âÂÂDrive Service Management Adjustments With Peer Comparisonsâ from the itSMF USA together with Forrester Research, Inc.)
There were three books about âÂÂITIL in the Public Sectorâ (âÂÂITIL in der ÃÂffentlichen VerwaltungâÂÂ), âÂÂOrganization Model for the IT in the Public Sectorâ (âÂÂOrganizationsmodell für die IT in der ÃÂffentlichen VerwaltungâÂÂ)) and âÂÂService Level Management in the Public Sectorâ (âÂÂService Level Management in der ÃÂffentlichen VerwaltungâÂÂ)).
Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes, four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions.
During the year typical two one day meetings were held â name itSMF Live! - with different, actual topics. A special event for the Public Sector is the event FIT-ÃÂV.
The chapter award since 2009 the ITSM project of the year. The first awarded project was âÂÂITIL 2010â of the Federal Employment Agency (Bundesagentur für Arbeit, Germany).