Armstrong Ambulance Service Inc. is a privately held EMS provider headquartered in Arlington, Massachusetts. Founded in 1946, it supplies 911 and medical-transport services to several Greater Boston municipalities and is one of a handful of Massachusetts providers accredited by the Commission on Accreditation of Ambulance Services (CAAS).
U.S. Marine Corps veteran William F. âÂÂBillâ Armstrong Jr. started the business in 1946 with a single Cadillac ambulance operated from his family home in Arlington. Armstrong later helped establish the Massachusetts Ambulance Association and led the company until his death on 7 March 2014, after which his daughter, Gale Armstrong Brady, became chair & president and long-time operations chief Richard Raymond was appointed CEO.
Armstrong Ambulance operates multiple bases across Greater Boston, providing both emergency 911 response and scheduled medical transports. Crews include advanced-life-support (ALS) and basic-life-support (BLS) teams staffed 24 hours a day.
As of 2018, the company operated vehicles stationed at 10 locations across Greater Boston.
ArmstrongâÂÂs workforce includes over 200 EMTs and paramedics. The company has formalized labor agreements and addressed state compliance investigations in recent years.
After a year-long organizing drive, 156 EMTs and paramedics voted in June 2023 to join Teamsters Local 25 and ratified their first collective-bargaining agreement by a 97 percent margin in February 2023. The agreement covers wages, staffing ratios, and training requirements.